Refillic FAQ – Your Questions Answered on Refillables & Sustainability

Curious about our refillable products, packaging, or mission? Find everything you need to know here. Don’t see your question? Contact us anytime!

✅ General Questions

Are Refillic products truly eco-friendly?

Absolutely. We partner exclusively with brands that use plant-based, biodegradable ingredients, and plastic-free or recycled packaging, following top industry standards

Do you test on animals?

No. Every product is 100% cruelty-free and vegan—we never test on animals or use animal-derived materials

🧴 Product Usage & Care

How do I use a shampoo or conditioner bar?

Wet the bar and gently rub between your hands or directly on your hair to create a lather. Glide over your scalp, rinse thoroughly, then follow with your usual conditioner bar.

How long does each bar last?

When stored in a dry soap dish between uses, each bar typically lasts 60–90 washes, saving 2–3 plastic bottles per bar

🚚 Shipping & Orders

Where do you ship?

We ship worldwide! Transit typically takes 3–7 business days within the EU and 7–14 business days internationally.

Can I modify my order after placing it?

Yes—just contact us within 2 hours of placing your order, and we’ll update or add items for you.

🔄 Returns & Exchanges

What is your return policy?

What is your return policy?We accept returns and exchanges within 30 days of delivery for unused, undamaged items. Just email support@refillic.com with your order number.

♻️ Sustainability & Safety

How do I dispose of refill pouches?

Most of our pouch packaging is fully recyclable—just rinse and add to your household recycling bin. Look for instructions on each product page.

Are your products free from toxic chemicals?

Yes. We screen all products to ensure they are formulated without parabens, phthalates, VOCs, or synthetic dyes, aligning with clean‑beauty best practices

How do refills actually reduce waste?

Refill systems let customers reuse containers, reducing single-use plastic dramatically—some brands report up to 50% less plastic waste from refill use

📞 Need More Help?

Still have a question? Reach out via our Contact Us page or email support@refillic.com—we’re here to help!

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Ready to Start Your Sustainable Journey?

Explore our zero-waste essentials and join the refill revolution. Together, we can make waste-free living the new normal.

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